support
Need a hand?
write to me directly.
Pamily is built by one person. Email goes straight to me — usually replied to within a couple of working days.
dev.puhgeh@gmail.com →Easiest route: in the app, open Settings → Email support (from v1.1). It fills in the app version, OS, and device for you. Writing from elsewhere? Include those plus a short description of what you tried. Screenshots help.
Frequently asked.
Where do I get Pamily?
iPhone and iPad: Pamily is live on the App Store — download it here. It's free, needs iOS 16 or later, and works fully offline with no account.
Android: not on Google Play yet. The build is finished and sitting in closed testing while it completes Google's 14-day tester requirement for new developer accounts; it goes to production straight after. This page and the home page get the Play link the day it lands.
Where is my data stored?
Your family content — calendar, tasks, notes, members — lives on the device you typed it into, in the app's private storage area. Unless you subscribe to Sync, it is not uploaded anywhere; with Sync on, what leaves the device is end-to-end encrypted first (your own iCloud/Google Drive on the Personal plan, Pamily's Firebase database as unreadable ciphertext on the Family plan). The anonymous diagnostic signal described below is separate and can be switched off. See the Privacy Policy for the full breakdown.
Does Pamily send anything to a server?
Two things, both opt-out-able, neither containing your family content:
1. Firebase Crashlytics — when the app crashes, a stack trace and small environment values (OS version, device model, app version, free memory at crash) go to Google so we can fix the bug.
2. Google Analytics for Firebase — anonymous counters of which screens are visited and which features are used. Event payloads never include personal content.
Both linked only to a per-install random identifier. One switch — Settings → Privacy → "Send anonymous diagnostics" — turns both off. Local-only mode forces them off automatically. Google Signals and ad personalisation are disabled in the Firebase project — diagnostics is not joined with any ad profile. (On the Family plan the app also talks to Firebase for sign-in and encrypted sync — see the Privacy Policy.)
How do I move my data to a new phone?
Open Settings → Export encrypted backup on the old phone and choose a passphrase. Save the resulting file to a place both phones can reach (iCloud Drive, Google Drive, AirDrop, USB transfer). On the new phone, install Pamily, open Settings → Restore from backup, pick the file, and enter the same passphrase. The file is encrypted with a key derived from your passphrase — without the passphrase it is unreadable, so don't lose it. (If you're on a Sync plan, a new phone can also simply sign in / reconnect and pull everything down.)
I want to delete everything. How?
1. Your family content (calendar, tasks, notes, members): open the app, go to Settings → Wipe data on this device. One tap clears every family member, event, task, note, subscription, and setting on that device. The action cannot be undone — export an encrypted backup first if you might want anything back. Uninstalling the app also removes every local byte.
2. Synced data (Personal plan): encrypted blobs live in an app-private area of your own iCloud or Google Drive. Use Delete cloud data in the app's Pamily Cloud screen to erase them all, or remove the app's data from your storage provider yourself.
2b. Synced data & account (Family plan): open Settings → Sync & subscription → under Account, Delete account. If you own the family this disbands it and permanently deletes the family's encrypted cloud data; if you're a member you leave it; either way your sign-in account (email + user id) is then deleted. Full walkthrough: account & data deletion.
3. Diagnostic events already sent to Google: Settings → Privacy → switch off "Send anonymous diagnostics". This stops the SDKs immediately. To purge events already received by Google before opt-out, email dev.puhgeh@gmail.com with the subject "Delete my diagnostic data" — we'll file the deletion request via Google's Analytics deletion flow on your behalf. You can also self-serve at support.google.com/analytics/answer/9450800.
4. Cancel the Sync subscription: open the App Store (iOS) or Google Play (Android) subscription settings. Cancellation does not delete data; combine with steps 1 and 2 if that's what you want.
Does Pamily sync between phones?
Yes, with an optional Pamily Sync subscription — two shapes. Personal plan: your own devices stay in sync using your own iCloud or Google Drive as the storage backend; Pamily never holds the data. Family plan: the whole household shares one synced space in real time — one person subscribes, everyone else joins free by QR invite, and the blobs Pamily's servers hold are end-to-end encrypted with a family key that never leaves your devices. Either way, sync is off by default; set it up under Settings → Sync & subscription.
How much does Sync cost?
Sync is gated behind an auto-renewing subscription managed by the App Store or Google Play, with monthly and yearly options for both the Personal plan and Family plans of different sizes — current prices are always shown in-app before you buy, localised per store, with a 7-day free trial on yearly plans. The subscription pays for ongoing development; on the Personal plan the cloud storage itself is yours.
What happens if I cancel my Sync subscription?
All synced data already on your devices stays readable forever — there is no lock-in. Only new writes stop syncing across devices; local edits continue to work. On a Family plan, sync pauses for every member of the family until the plan holder resubscribes. Resubscribe at any time to resume; revert to local-only mode and keep using Pamily for free indefinitely.
Can I share the subscription with my family?
Yes — that's exactly what the Family plans are. One person subscribes and becomes the plan holder; everyone else joins the family free with a QR invite from inside the app, up to the plan's seat limit. Pamily doesn't use Apple Family Sharing or Google Play Family Library — the in-app family is the sharing mechanism, and it works across iOS and Android in the same household.
Why are some labels in Filipino on my English phone?
Pamily ships English (NZ), Filipino, and Spanish, picked from the device's language preference. If you want to override it, Settings → Language → pick the locale you want.
Is the app accessible?
Yes. Text scales up to 2.0× without breaking layout, in both orientations. Every interactive element has a large (≥48dp) tap target and a screen-reader label — VoiceOver and TalkBack are supported on every screen — text contrast meets WCAG AA, and reduce-motion preferences are respected on every animation and transition. If you hit something that does not work for you, please email — we will fix it.
How much does Pamily cost?
The app is free to download and use locally, forever. Pamily Sync is an optional auto-renewing subscription — Personal and Family plans, monthly or yearly, priced in-app per store, with a 7-day free trial on yearly plans. There will never be ads or sponsored features. Optional one-time in-app purchases for themes / icon packs may be added per release; nothing is paywalled beyond Sync today.
I have feedback / a bug / a feature request.
Wonderful. Email dev.puhgeh@gmail.com with as much context as you can. There is no public issue tracker right now; the inbox is the queue.